Acceptable Use Policy

This Acceptable Use Policy applies to everyone who uses the OneLMS platform, including the clazz.lk marketplace and the teacher and institute school sites, operated by Panoralink Business Solutions (pvt) Ltd (PV 00286766). It supports a safe platform and our obligations as an intermediary under Sri Lankan law. It works together with our Community Guidelines and Code of Conduct.

1. Prohibited Content & Conduct

You must not create, upload, share or transmit content that:

• is false and communicated to cause public alarm, or that provokes disorder;
• harasses, threatens, bullies or intimidates any person, or discloses private information to harass;
• outrages religious feelings or incites hatred against any group;
• is obscene, or sexual content involving or endangering minors of any kind;
• facilitates cheating, impersonation, exam fraud or other dishonesty;
• infringes intellectual property or other rights; or
• is otherwise unlawful.

2. Misuse of the Platform

You must not:

• attack, probe or try to break the security of the platform, or get around its payment, device, recording or view limits;
• copy or collect data from the platform automatically, or send spam or unwanted bulk messages;
• use another person's account, or let anyone use yours; or
• share another person's personal data without a lawful reason, including copying student or guardian details into personal tools or other services.

3. Child Safety

Grooming, exploitation, or the unauthorised recording or sharing of a minor's image are strictly prohibited and will be reported to the authorities. Private, unmoderated contact between adults and minor students outside the structured learning environment is not permitted.

4. Moderation & Takedown

We may review, disable or remove content and may suspend accounts where we reasonably believe this policy or the law has been breached. We act on valid reports and comply with lawful directives from the relevant authorities, including removing or disabling access to prohibited content within the timeframes required by law. Our Report Content Policy explains what happens after a report, and how to appeal.

5. Reporting

Report content that may breach this policy using our Report Content form. Reports about child safety or clearly unlawful content are looked at first.

Governing Law & Regulatory Framework

This document is intended to comply with the laws of the Democratic Socialist Republic of Sri Lanka, including, where relevant, the Online Safety Act No. 9 of 2024 and the Intellectual Property Act No. 36 of 2003.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. The parties will first attempt in good faith to resolve any dispute by negotiation; failing that, the courts of Colombo have exclusive jurisdiction, save that any dispute may instead, by agreement of the parties, be referred to arbitration under the Arbitration Act No. 11 of 1995, seated in Colombo and conducted in English. Nothing in this clause limits any right or remedy a consumer has under the Consumer Affairs Authority Act No. 9 of 2003.

Contact

Questions about this document, and any privacy request, can be sent to our privacy contact: email support@onelms.lk, phone 011 715 7712. This document is issued by Panoralink Business Solutions (pvt) Ltd (PV 00286766) ("we", "us", "our"), the operator of the OneLMS platform, including the clazz.lk marketplace and the teacher and institute school sites.